Highly unsatisfied service

You deducted twice this month and one of my other debits failed as a result now I need to pay a penalty for that and I am not prepared to do so and need you to reimburse that amount back to me as it was your fault including all bank charges related. When the refund you refunded a debit that a debit that went of once as well and now sending me an SMS that I missed payments when I had made arrangements that I will pay today for YOUR mistake. I am really not pleased with this and considering moving my investments somewhere else