CC
Charles C
1 reviews | Active since Feb 2025
26 Feb 2025, 08:49
Highly unacceptable
I am so highly disappointed and dissatisfied with this matter, i have a policy with old mutual which is a 3 year term I received an SMS in December saying that I'll be receiving a premium back for the 36 months I've paid
wow to my amaze the amount was not to be expected it's way less than the premium amount I've been paying
i would like to cancel this policy and get my money back that has been debited from me for the pass 3 years
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
26 Feb 2025, 09:02Hi Charles
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply26 Feb 2025, 09:02
Official
Hi Charles
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
CC
Charles C's updateReviewer Update
26 Feb 2025, 12:00very disturbing response received which i am disgusted about
R316.00 was debited from my account every month since this policy started
now I'm being told i cannot get my money back should i cancel
this to me feels like I've been ****med , i would like my money back from old mutual or whoever is responsible as i will not be leaving this matter as is.
it's my hard earning money that was taken and you guys expect me to be happy with the R 250 i received i am sorry but i will not be accepting this treatment
i will say yet again , that i want all the money back that i have been debited
R316.00 was debited from my account every month since this policy started
now I'm being told i cannot get my money back should i cancel
this to me feels like I've been ****med , i would like my money back from old mutual or whoever is responsible as i will not be leaving this matter as is.
it's my hard earning money that was taken and you guys expect me to be happy with the R 250 i received i am sorry but i will not be accepting this treatment
i will say yet again , that i want all the money back that i have been debited
CC
Charles C's update26 Feb 2025, 12:00
Reviewer Update
very disturbing response received which i am disgusted about
R316.00 was debited from my account every month since this policy started
now I'm being told i cannot get my money back should i cancel
this to me feels like I've been ****med , i would like my money back from old mutual or whoever is responsible as i will not be leaving this matter as is.
it's my hard earning money that was taken and you guys expect me to be happy with the R 250 i received i am sorry but i will not be accepting this treatment
i will say yet again , that i want all the money back that i have been debited
R316.00 was debited from my account every month since this policy started
now I'm being told i cannot get my money back should i cancel
this to me feels like I've been ****med , i would like my money back from old mutual or whoever is responsible as i will not be leaving this matter as is.
it's my hard earning money that was taken and you guys expect me to be happy with the R 250 i received i am sorry but i will not be accepting this treatment
i will say yet again , that i want all the money back that i have been debited
Old Mutual's replyOfficial
26 Feb 2025, 12:11Our team will provide you with further updates via email.
Thank you.
Thank you.
Best regards,
Old Mutual's reply26 Feb 2025, 12:11
Official
Our team will provide you with further updates via email.
Thank you.
Thank you.
Best regards,