Highly dissapointed!!!

<p>I have my childs education policy with Old Mutual for almost 5 years now and have been making good payments. In August 2015, I changed my banking details and my paydate also changed and I informed the customer service department via Email of these changes and submitted the new details. Yesterday, 04 May 2016, I received an sms saying that my policy has been cancelled because the debit orders where not going through. I called them and told them about the email that I sent last year concerning my changes, and yes the changed the banking details on their system, but not my salary paydate and this made my debit orders unsuccessful. I am not impressed, this is a huge set back for me and my childs future! How does the customer service dept work if they do not read emails properly and instill changes accurately! Now I have to go out of my way to pay into their bank account yet I have always had a successful debit order system going. Now I have to start all over again and I have been paying for so long! This is ridiculous! What happens to my childs money that I have been paying for almost 5 years now?</p>