highly dissapointed

Due to a family emergency I app**** for a instant loan from old mutual and since I had a investment with them I thought It would be viable and convenient,but I had thought wrong,the service from the consultant(warren) was great,but the proceedure from old mutual is artal kaak,1st day I came in I produced everything,my payslip,bank statement,proof of adress,they assessed me and found that I had a glinch interms of my payday,so they asked a letter from my company and I produced it,there after they took a few days again without giving me feedback,they then called me to bring my payslip again,then I brought,2 days they never rep****,u then called their pinestreet branch,they said they will call me back,they then called me back asking me for my next payslip,what do you call that? I produced all the documents they had required but they still needed more,such a inconvinience for a person who had a emergency,I was so ****ed off because I trusted old mutual,I thought that was all,but I was in for a bigger suprise,when I checked my investment I found that they put wrong details of me and it was not registered to my name,whaaat?? I was shocked,old mutual is a *******,imagine if I had found ou