RN
Ranjini N
1 reviews | Active since Oct 2023
10 Oct 2023, 09:29
Hi App**** for my hu...
Hi App**** for my husband's Superfund... Gone 3 months since I sent docs..... Whenever I phone or send email the reply I get is that docs with investigation.... Does it take so long.. To investigate.
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Replies (3)
Old Mutual's replyOfficial
10 Oct 2023, 09:49Good day Ranjini
We received your review and we sincerely apologize for your service experience.
We will investigate the matter and contact you directly should we require additional information.
Regards
Shannon Wentzel
Old Mutual Complaints Management
We received your review and we sincerely apologize for your service experience.
We will investigate the matter and contact you directly should we require additional information.
Regards
Shannon Wentzel
Old Mutual Complaints Management
Old Mutual's reply10 Oct 2023, 09:49
Official
Good day Ranjini
We received your review and we sincerely apologize for your service experience.
We will investigate the matter and contact you directly should we require additional information.
Regards
Shannon Wentzel
Old Mutual Complaints Management
We received your review and we sincerely apologize for your service experience.
We will investigate the matter and contact you directly should we require additional information.
Regards
Shannon Wentzel
Old Mutual Complaints Management
RN
Ranjini N's updateReviewer Update
10 Oct 2023, 09:58Thank you ....i don't see how any further documents will be needed!
i was told all documents was sent from me to OM was correct I am sure with all the emails i was told everything is in order and that my claim is with investigation.
does it take OM one year to sort out a small amount of claim like mine.
i was told all documents was sent from me to OM was correct I am sure with all the emails i was told everything is in order and that my claim is with investigation.
does it take OM one year to sort out a small amount of claim like mine.
RN
Ranjini N's update10 Oct 2023, 09:58
Reviewer Update
Thank you ....i don't see how any further documents will be needed!
i was told all documents was sent from me to OM was correct I am sure with all the emails i was told everything is in order and that my claim is with investigation.
does it take OM one year to sort out a small amount of claim like mine.
i was told all documents was sent from me to OM was correct I am sure with all the emails i was told everything is in order and that my claim is with investigation.
does it take OM one year to sort out a small amount of claim like mine.
Old Mutual's replyOfficial
10 Oct 2023, 10:23We have responded to you a few moments earlier requesting info.
Old Mutual's reply10 Oct 2023, 10:23
Official
We have responded to you a few moments earlier requesting info.