Helpless mother

I am so tired of this company, I went to old mutual at the Diepkloof branch as I was not able to claim on whatsapp because I had changed my phone number I met a very nice consultant Foreman who was eager to assist me with the superfund provident fund that I took with my previous employer after we were passed on from pillar to post a lady advised my number would be changed and she also picked up my fund was not linked to my profile and she would have it done by Mondqy(03/02/2025), that was not done and went back again yesterday Wednesday 05/02/2025) which I was put on the phone again the lady I spoke to confirmed IT had not linked my fund still however would have it done and she would send me an email which I am still swaying this was to be done by yesterday I need that money leaving the company I had to many deductions and they are prolonging me being able to support my 6 month old what is worse is I have to keep going to the branch why is it so hard to link my money to my name I am disgusted by all that has happened especially because I have even logged a complaint which will take 5 days in the meantime who should be buying my daughter's milk it's almost a week of back and forth😖