S
Sibongile
1 reviews | Active since Jul 2025
18 Jul 2025, 20:56
Helpful
I was happy with the service I received, both agents who assisted me were very helpful and the matter was resolved within the period I was given. The reason I did not give 5 stars it is because I waited 15 minutes before, I went through to the consultant.
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Replies (1)
Old Mutual's replyOfficial
19 Jul 2025, 09:25Good day Sibongile,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply19 Jul 2025, 09:25
Official
Good day Sibongile,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management