MJ
Motshidisi J
1 reviews | Active since Nov 2022
26 Jan 2025, 10:23
Hellopeter! I am Motshidisi Jenniffer Dintshi
Hellopeter! I am Motshidisi Jenniffer Dintshi. I have a challenge with Old Mutual that I need you to help me with. Last year on the 14 August 2024 i went to the Old Mutual brach to lay a complain of policies they opened for me and I was not aware of. They then opened a fruad case for those policies saying they are going to investigate on them. Old Mutual later sent me a massage that the case is still under the investigation. For how long must i wait to get the feedback and my money back because I feel likle they are not taking my case serious. Please help me Hellopeter!
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Replies (2)
Old Mutual's replyOfficial
26 Jan 2025, 10:31Good day Motshidisi,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply26 Jan 2025, 10:31
Official
Good day Motshidisi,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
08 Feb 2025, 20:16Good day Motshidisi J,
We can confirm that our team has been in contact with you and the matter has been resolved.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and the matter has been resolved.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
Old Mutual's reply08 Feb 2025, 20:16
Official
Good day Motshidisi J,
We can confirm that our team has been in contact with you and the matter has been resolved.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and the matter has been resolved.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management