Heaven forbid!

<p>I am utterly disgusted with the service (or lack thereof!) that I have been receiving from Old Mutual. I have been insured with them for many years now and have not missed any of my installments. I recently changed bank accounts and had the bank act on my behalf to have the banking details of my 2 policies changed. They continued to follow through with one of the instructions and not the other meaning that one of the debit orders tried to go off an inactive bank account i.e. it natuarally bounced. I was not contacted and neither did I think that anything was wrong on my side as I did see a debit order go off for my policy (not realising it was only 1 and not the both of them). I have found out a week ago that they have now cancelled my life cover (!!!!!) as I did not pay an installment. I have tried calling them to sort out and was advised that I should send an email. I have subsequently followed up on my email to no avail. No one has bothered to contact me and I remain uncovered at this time. With life's uncer*****ies, it is unacceptable that no one from Old Mutual is able to sort this out for me or have the decency to reply to my enquiry. It is unacceptable that I have to suffer for their ineffiencies. It is clear that the fault lies with them as how can they debit the correct bank for one policy and not the other. I am highly annoyed that not once has anyone contacted me to notify me or attempt to rectify the situation especially since I have been a loyal customer to date. No doubt that I will be moving my policies in the near future. Very frustrating Old Mutual - get your act together and call me back asap to resolve!</p>