CG
Clifton G
1 reviews | Active since Aug 2017
15 Jan 2024, 18:34
Heartless client service : communication is key
Policy Number Old Mutual 69194P***. Ref CEA***. I am devastated by the unilateral decision by their office to decline our claim...saying our policy lapsed 16.06.2023, yet I have a mail allowing us up until December 2023 to settle all outstanding fees/installments. I am confused with the cold and heartless decision not to even engage with me regarding the matter, as you can imagine that we are dealing with a family death. I am disappointed with the way I was treated as a client in this difficult time. We are willing and able to meet the requirements as per agreement. I'm hoping that their office will reconsider their decision 🙏
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Clifton G's updateReviewer Update
15 Jan 2024, 20:20All we asking is for some empathy from your office, as our financial situation was the the result of mu retrenchment and the subsequent health challenges of my wife who contracted cancer...
I was a loyal client of Old Mutual until hardships befell our family, hence our indignation at the cold treatment.
We will cover the shortfall 🙏
I was a loyal client of Old Mutual until hardships befell our family, hence our indignation at the cold treatment.
We will cover the shortfall 🙏
CG
Clifton G's update15 Jan 2024, 20:20
Reviewer Update
All we asking is for some empathy from your office, as our financial situation was the the result of mu retrenchment and the subsequent health challenges of my wife who contracted cancer...
I was a loyal client of Old Mutual until hardships befell our family, hence our indignation at the cold treatment.
We will cover the shortfall 🙏
I was a loyal client of Old Mutual until hardships befell our family, hence our indignation at the cold treatment.
We will cover the shortfall 🙏