VG
Vuyokazi G

1 reviews | Active since Apr 2023

12 May 2025, 16:49

Heartbreak

My name is Mandla. I am disappointed with this company. My sister was found FLOATING in the river. She died and it was a very traumatic experience. An inquest docket was opened an then later changed to ******. Suspect was charged for ******. Deceased had policy with Old mutual and they refused to pay up to this date,They wanted a post mortem report, of which the officer wrote a police report and declaration form completed. They insisted on getting this post mortem until today. They know that it will be forever to get that because the court doesn't allow anyone to have that except for the magistrate. This company is not trusted. I don't think I will ever advice even people to have business with them. They are adding salt to your wound instead. My heart is paining as I am writing this review. Please help anybody who sees this review

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Replies (1)
Old Mutual
Old Mutual's reply12 May 2025, 17:16
Official
Good day Vuyokazi G, please accept our heartfelt condolences during this difficult time. We hope your memories of your sister bring you comfort, and we want to assist you as quickly as possible. A dedicated complaint assessor will contact you within 1 working day to review your case and provide guidance.

Please know we are here to support you through this difficult time. Thank you for bringing this to our attention.

Regards
Old Mutual Complaints Management