Heart breaking and Unprofessional Service

I put in a claim on the 19th of March 2024, for the burial of my Mother who was buried this Saturday and you can imagine the disappointment and the embarrassment my family had to endure, since I am her only daughter and I had to borrow money to burry my own mother, because of heartless people because it's people who process these things, till today I have not received a phone call or an email to explain to me what could be the problem, that shows how less you care for the reputation of your company, I have respect and had such high regard for this company since I was young but to my disappointment you are not what you potray yourself to be, such a big company to loose it's reputation over a few cents, I am planning to close ally business with you and also influence others to do the same, you will soon realise how powerful word of mouth is. I want my money, I don't care anymore about your apologies. I also made an enquiry on pencare, on the same day but nothing has happened, no phone calls, no email nothing this shows how professional your company is.