Having more than 1 year problems just submitting a basic simple claim --- shame on you

Old Mutual is the worst experience ever !! 1 They do not bother to even reply to emails 2 Then when forced by the ombudsman for long term insurance they still do not reply I am trying to distance myself as far as pssible from this insurer Something that take 5 minutes with another insurer take over 90 days with this insurer because they only (partialy ) respond to anything as ruled by the ombudsman And yes – I am spesifically referring to Allen Naweel of their complains department . The biggest joke is that theirinternal ombudsman email adres does not even aceppt email This is probably the worst compony that I have encountered in South Africa