Have been taken for a ride in this tough times

My name is Joseph Ndima. I have a policy with oldmutual. In May 2020 oldmutual debited twice in my account. I contacted them they did not answer. And I went to one of their branches in Protea Glen I was given a reference number. I was told I will get my money after 7days. Until today I have not received anything from them. EVERY TIME WHEN I CONTACT THEM THEY TELL ME THAT THEY CAN SEE THAT THEY DEDUCTED TWICE AND MAKING FALLS PROMISES. WE ARE STRUGGLING DUE TO COVID19 AND NOW YOU PEOPLE ARE TAKING ME FOR A RIDE. I WANT MY MONEY BECAUSE IF CAN MISS A PAYMENT YOU WILL BE ON MY CASE PLEASE GIVE ME MY KIDS MONEY I WANT TO BUY THEM FOOD. SOME OF US ARE NOT GETTING FOOD PARCELLS AND NO DONATIONS FROM ANYONE. DON'T MAKE ME REGRET TAKING A POLICY WITH YOU