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sN
samuel N

1 reviews | Active since Oct 2019

30 Aug 2023, 07:23

***** has been commi...

***** has been committed my grandfathers estate was *****ulently ****** by his helper and his estate was then put in the will with old mutual and the master of the high court receind/revoked the letter of Executorship that was *****ulent and issued a correction and appointed the correct person now old mutual refused to remove my grandfathers estate assets back to his estate a case of ***** was open and still old mutual is refusing to return the assets back as per master of the high court instructions/orders

0
Replies (10)
Old Mutual
Old Mutual's reply30 Aug 2023, 08:15
Official
Good day Samuel  

We received your review. 

We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information. 

Regards 

Coleen Aanhuizen
Old Mutual Complaints Management

Best regards,

sN
samuel N's update30 Aug 2023, 08:44
Reviewer Update
Kindly send me an email on ***
sN
samuel N's update30 Aug 2023, 08:45
Reviewer Update
The *****ulent activities happened a menlyn branch
Old Mutual
Old Mutual's reply30 Aug 2023, 09:21
Official
Dear Samuel

Kindly respond to our email sent to  *** for further investigation

 Regards 
Old Mutual Complaints Management 

Best regards,

sN
samuel N's update30 Aug 2023, 16:01
Reviewer Update
I have responded I have broken down the emails to 4 parts as the attachments space wasn't sufficient for the email
Old Mutual
Old Mutual's reply30 Aug 2023, 16:57
Official
Good  day  Samuel 

Thank you for you updated. 

Regards 

Old Mutual Customer Complaints

Best regards,

sN
samuel N's update30 Aug 2023, 19:58
Reviewer Update
.
Old Mutual
Old Mutual's reply31 Aug 2023, 09:14
Official
 Dear S Ngcaku 

Thank you for the documentation provided.
We are investigating this matter and will provide feedback once it is completed.

Kind regards
 Old Mutual Customer Complaints 

Best regards,

sN
samuel N's update27 May 2024, 07:58
Reviewer Update
Im still awaiting feedback with regards to my case
Old Mutual
Old Mutual's reply09 Jul 2024, 09:20
Official
 Dear S Ngcaku 

Thank you for the email received.
Kindly note we cannot disclose any further information.

Should you enquire regarding an exisitng Will and Testment of Late C Ngcaku , Eunice Mamodise Baloyi is required to contact our Will Centre ***

Kind regard 

Best regards,