Harrassment from Call centre staff who dont speak when calls are answered.

Contant calls from +27 *** / 3249 amongst other numbers. When I answer the call, the person doesn't speak and cuts the call. As a result of the constant calls and no response, it is HARRASSMENT. How is one supposed to take Old Mutual seriously when there is in fact a need to make contact for products?

I have sent a complaint via email which was ignored for days and I had to send a follow up. Why am I following up on something that pertains to the lack of skilled staff?

I received a sms stating that Old Mutual wants to verify my contact details and assign a financial advisor. I will NOT need a financial advisor, EVER. I have said this before. How are you going to verify my contact details when the person cuts the call ? Did anyone bother to check if I am receiving the communication for my product, instead of assuming that my contact details needs updating?

In my complaint email I stated: 1. I do not nor will I ever need a Financial advisor. PLEASE STOP ASKING ME THIS. 2. I will NOT be changing my contact details anytime soon.

Your agents make numerous calls and don't respond when the call is answered then they send a SMS as if they are doing the client some favour.

This has happened in the past and when I complained the harassment stopped for a while but it has now resumed, with calls on a weekend as well.

Per the CPA, I did not opt in for any direct marketing with / from Old Mutual. This is also noted on the DMASA site which is blatantly disregarded.

Today, many days after my initial email, Kauthar Brenner from the PF Complaints department responded to my email with the standard "It is being investigated" So am I supposed to just accept the harassment until such time as Old mutual decides to investigate.

Has Old Mutual seen the True caller reviews? This a trend and doesn't reflect well on the company / brand.