TP
Tiger P

1 reviews | Active since Nov 2015

21 Feb 2025, 09:38

******* HARD ENQUIRY ON MY CREDIT REPORT

On Monday ,soeone from Old Mutual called me asking me if I'm interested in a personal loan, i declined and said no thank you.. later durring the day, i received a notification from the credit bureau about an enquiry done on my credit report. When logging in I saw that is was Old mutual. 1. Who gave you consent to do an enquiry. 2. I did not apply for a loan or ask any one to contact me. 3. Due to your enquiry my score has dropped by 7 points. 4. I want my credit score back to where it was before you did that hard enquiry which wasn't authorized by my, THAT IS *******. I want ANSWERS AND PROOF WHERE I CONSENTED TO ANY HARD ENQUIRY ON MY REPORT

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Replies (1)
Old Mutual
Old Mutual's reply21 Feb 2025, 09:48
Official
Good day Tarryn

Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with this unauthorised credit check. We understand how frustrating this situation can be. Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.

Thank you for your patience, and we hope to restore your trust in us.

Regards
Old Mutual Complaints Management