PM
Philasande M

1 reviews | Active since Aug 2024

28 Aug 2024, 14:25

Handed over while paying

I had a loan with Old mutual finance.. Years passed I couldn't pay the loan they garnished it.. So it was now going through persal.. Earlier this year I noticed that Old mutual finance is now longer in my credit profile but was still deducting , as I was still trying to understand that I started receiving call from Nimbe group stating that my Old mutual account was handed over to them.. I explained to them that this account is deducting a certain amount in persal.. A day doesn't pass without them calling demanding that I pay them because now Old mutual takea more time to give them the money deducted from me.. Kindly assist on this matter as I am now having Nimble group im credit profile demanding the payment.. also how possible it for the account being handed over while It's paid every 15th of the month.. I have tried calling and explaining to both parties.. Old mutual say I must contact their legal team.. I did now their legal team says they can't go through my account because it has been sold.. when I call Nimble they send to Old mutual.. I am just a headless chicken calling all the time .. Honestly I cant pay bot parties.. Old mutual finance refuses to cancel the garnishee so as to be able to Negotiate with this group.. Kindly assist

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Replies (4)
Old Mutual
Old Mutual's reply28 Aug 2024, 14:26
Official
Good day P Maqume

We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Regards
Bilqees Carelse
Old Mutual Complaints Management

Best regards,

PM
Philasande M's update30 Aug 2024, 15:03
Reviewer Update
Thank you Bilqees for your reply.. I will be waiting for your a urgent ssistance in this matter.. It is very frustrating
PM
Philasande M's update10 Sept 2024, 11:44
Reviewer Update
Thank you for handling this matter urgently.. Old mutual is taking full responsibility for this and have asked the 3rd party( Nimble group ) to withdraw their claims and refund me the money already paid to them. I am now waiting for the refund for the payments as it appeared to them that this account was paid up. They sent me paid up letter for it also. Thank you
Old Mutual
Old Mutual's reply10 Sept 2024, 13:46
Official
Good day Philasande 

Thank you for your update.  I am referring this matter to the Old Mutual Finance Complaints team.  They will respond to you directly via e-mail.

Kind regards 

Coleen Aanhuizen
Old Mutual Complaints Management

Best regards,