Gross Negligence caused by an Old Mutual Employee

<p>I am writing this on behalf of my mother who is a retired proffessional, she took a policy with old mutual in 2007. Policy number: ********** 42. In april 2016 her policy premium had declined due to insufficient funds caused by her medical aid. She visited the Old Mutual Branch at Promenade Mall before the 5th of May 2016, she instructed a consultant at the Promenade Old Mutual Branch to double debit her premiums so that her policy could be up to date end of May, but it turns out that the consultant at the Promenade Old Mutual captured her bank account number INCORRECTLY and was told that only the Head Office would be able to CORRECT the mistake....On May 10 my mum visited the Head Office in Pinelands to make sortout the mess and signed all the forms necessary to recticy the mistake. She was assisted by a Consultant by the name of Babazile Jack. On May 27th she received a message to come and sign the same forms she had signed on May 10,2016. At the end of May her monthly premiums were NOT deducted again. The 3rd consultant to assist her was Jeremiah on June 03,2016. Jeremiah refered her to the Branch Manager. The Branch Manager is Mr Vessel also PROMISED to solve the problem caused by the EMPLOYEE at the Promenade Old Mutual Branch. At the end of June 2016 her premiums were AGAIN NOT deducted. I, as her son then decided to call Mr Vessel myself on his mobile ***. He spoke about the problem and he asked for the Reference number #CE ********** and he promised me that the problem was being dealt with by Back Office and that a debit had been launched for end of July 2016. Much to my annoyance the premiums have YET AGAIN NOT been deducted. My mother has had this policy for almost 10 years and want it reinstated with immediate effect...THIS IS NOT ACCEPTABLE. She has been paying a fortune in monthy premiums for almost 10 YEARS..We cannot be held liable for Gross Negligence and Incompetence from Old Mutual side.........</p>