Grief after Greiving my beloved mothers death with Old Mutual

<p>My issue lies with when I left Old Mutual as an employee i requested my to sort out my policies group schemes which were under stop order and my financial advisor promised to transfer them to debit which he never did until, I went to the branch and was advised that my polices were pending lapse status to which then I paid the reinstated amount written out by my consultant on the 29th November 2016 and he did not know what the full arrears amount was and advised me I will receive a sms which I will then update me on the full outstanding amount which i would need to pay via arrangement or in full he advised that the 15 December 2016 would have been the final day and the policy would’ve officially lapsed and asked them to now debit on the 1st of every month .</p> <p> </p> <p>I then left the branch that day to arrive home to the worst news my older sister informed me that my mother passed away that same day due to natural causes however she waited for me to come back home from the shops as I was on meternity leave and had the child with me that day the shock I had was enormous even now i still find it hard to believe she is gone .</p> <p>I went back to the branch and informed them about what had happened bear in mind that it was a family plan with my cousin in it as well. Recieved an sms stated that I must pay up the full arears amount in order for my request to be actioned and I followed that honour.</p> <p>What I do not understand is that my other group schemes product which was pending lapsed status paid up for I had paid my premium for that month which OM requested now what is different with this query and my id number is ********** 638082 and the CE ********** please assist.</p> <p> </p> <p>Days later i was informed i will not be paid out I then attempted to seek a proper explanantion as to why im recieving this statement after my 1st group schemes CE ********** payout on time and it had the exact status as this one i am having problems getting a payout from old mutual.</p> <p>The highlight was on the 24th January of my query is that i recieved a phone call stating that they have reviewed my claim and they have all the documents they want but now I must issue them with a time of death that i also do not now up until today. i called Groote schuur legal team and what inform that i need an affidavite that indeed my mother is mother and bring documentation as such infomation is not issued to any1 I then asked what time the admin office was opped and was informed that during the week from 07:00 to 4pm that would require time late at work which i cannot be given as i was already away for long i called receiveed another call asking if i got the information no i do not have the information as i cannot get a day off or start later then 07:30 for reception must be open that time at my work.</p> <p> </p> <p>Their" slogan is Losing a loved one is never easy. During your time of mourning, you should be able to reflect and remember all the things that made that person special without having to worry about not being able to give them a dignified funeral."</p> <p> </p> <p>Hell No! I am emotion stressed that i lost my pillar of strength and you a playing mind games with me if you are not prepared to pay me back my claim money please give me all my prepuims backfrom the day you started deducting premuims its been more then 2 months and you are not making me morne in peace.</p> <p> </p> <p>I am more upset at trusting this company after 6years of being an employer supporting the business until i left but im getting different stories my worry is if i die will my family even get from the products i still have with these ****** easy membership but diffuclt payout issues:-( .</p>