Greenlight salary protector not performing - so Old Mutual too

I posted a review on 15 August re the Greenlight Salary Protector. To which I immediately got a response that my case will be looked into and I will be contacted. To date I have heard nothing. It is nearly a year since my surgery and I am still paying for a product who did not assist when I needed it. Quick to do the sales and the talk but no response when having to perform.

15 Aug 2022, 09:18 Impossible to claim from this Greenlight salary protector Decided to take out a Greenlight policy as I am working for myself. Has been paying this diligently for a few years. Went for three mallet toes - which was causing me pain and difficulty walking in October 2021. Have been trying to claim a small benefit for not being able to work and have had zero luck to date. To start with - the wrong forms was sent to me. It took considerable effort to get the surgeon to complete it. The whole claim was submitted then I was told I need him to fill in other forms. It was nearly impossible to get a response from the surgeon who was clearly extremely irritated with the situation. After submitting that and a bunch of other forms and details like my info on the doctor who referred me, I yet again got another email now asking for things that has nothing to do with my claim - like info on a hernia op (for which I did not claim and has nothing to do with my claim) and also the doctor who took care of me in the hospital (I was in a day clinic). The reality is that I could not work for 2 months as I had to stay in bed for 2 weeks, then wear a boot for nearly two months, could not drive, could not fly, could not stand or long hours. I am a project manager (who work on site) and a trainer. . It seems to me that there are people in the claims department who knows nothing about medical conditions, who have a tick list (and the wrong forms) and that this company is keen to take your money but not keen at all to help you when you need it. I honestly do not know what to do but can def recommend that you think twice before taking this income protection plan which is clearly only there the protect themselves.