Greenlight Policy Revival - OM

I was sent communication that my Greenlight Policy has lapsed and I immediately made means to revive it. I visited the branch and the lady assisted me and we submitted. This was at the end of January 2026, we then waited for results kept calling & unfortunately it takes 30 mins to an hour to get through, they kept on saying its in process and then on the 24th of March I called again to follow up & they said I need to submit medical forms. 25th of March I did the medical assessment and not today, the 26th they are telling me that the policy can't be revived because it lapsed in 2017 & 2019. After so much up and down spending money to submit everything only to be declined. That policy has my 88 year old granny covered which obviously means that I will struggle to get a new policy for her. I was even told to make sure that I must have money in account on 25 February so that the policy can deduct because they thought that everything is on order, there is no reason for a decline. There was no deduction which alarmed me. They only discovered 2 months later that I must do a medical.

I humbly request assistance because my granny is too old and it will be a struggle to get a new policy. I'm in distress I don't know what else to do because I had hope that all will be sorted.= & I can continue with my policy which included my life cover.