Greenlight policy Complaint

On my Greenlight life insurance policy,***2 that I have with Old Mutual for the past 9 years, my premium were always paid in full and if I ever skipped one premium, I always caught up. This is the first time that 2 payments were missed due to other debit orders going off first. On the 30 April when I realised that the debit orders were unsuccessful, I immediately panicked and tried calling the old mutual numbers that I have ***,***,***,***. I held on each time I called for over 30 minutes and my call number in the queue kept going up. I sent several emails to ***, ***,***. Whatever address I could find, I sent emails to asking that someone please initiate contact. On the 4 May I received an email from a Kerrin Land stating that my policy had lapsed. From then till now I have tried so hard to get someone from Old Mutual to contact me. There were no response to most of my mails, no calls and the ones that were responded to basically just passed the buck to some other department. I eventually had to get the help of an advisor who said that Old Mutual wants me to complete the whole series of reinstatement and declaration of health etc. before their panel decides on the way forward. As far as I am aware this should not be the case, as I have agreed to catch up on the 2 missed premiums at the end of the month so why did they go this route and all these decisions were made without even contacting their client telephonically to discuss a way forward? Had I not enlisted the service of a broker, I would not have even known what was going on. I am a client of yours for 9 years and this is not acceptable for a "professional company". I have completed the reinstatement, declaration of health etc. so please just have the decency to reinstate my policy, collect your outstanding premiums at the next month end and give me a call.