TG
Theresa G
1 reviews | Active since Aug 2025
05 Mar 2026, 09:47
Greenlight Policy ***3 reinstatement
I requested to change my stop order to a debit order in July 2025. This didnt happen and was informed in Dec 2025 that my policy lapsed. In January 2026 I've send a reinstate form through, nothing happened . I went to the Branch, Tokia, end of January,Ref number CED***, still nothing up till today..
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Old Mutual's replyOfficial
05 Mar 2026, 10:00Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply05 Mar 2026, 10:00
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management