Greenlight Life Policy Complaint - Zero Customer Service

Why is getting basic customer service from Old Mutual like an extreme sport?!!!! I have been struggling since the 10th June to get a sales consultant to call my mother to assist with increasing her greenlight policy cover amount. I have been in contact with Boniswa Hoho since then. She was helpful at first, but when i followed up and told her no one had still contacted my mother, she ignored both my emails on the 17th June as well as on the 13th July. Both emails were sent to the central email box ***. How is it that a complaint box for an organisation of your magnitude can simply ignore requests from clients? All my mother wants to do is increase her policy cover amount but no one seems willing to assist. As a customer she has the right to update her policy and your company is not exercising Treating Your Customer's fairly if we have to struggle like this for basic assistance. Can someone please call my mother urgently to update her policy. The initial case reference no. was CCC***7 and the sales call request was *** . My mothers no. *** and id no. ***, my contact no. if you struggle to reach my mother ***. Regards, Palesa