ZM
Zukiswa M
1 reviews | Active since Nov 2024
03 Dec 2024, 11:33
Greenlight Life Cover
I had a Life cover and funeral cover with Old Mutual under Greenlight for over 10 years then I decided to cancel it this year in June. In July they still took the premium for that policy and I notified them that the policy was already canceled and the acknowledged that. I have been to their branch for my refund for more then 6 times still I have not my refund for the month of July it has been 5 months of waiting and there is no communication from their side.
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Old Mutual's replyOfficial
03 Dec 2024, 11:40Good day Zukiswa,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply03 Dec 2024, 11:40
Official
Good day Zukiswa,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management