GreenLight Funeral Claim (not paid)

Good afternoon. My name is Lungisani Melusi Mtshali *** ***916. I have sent claim last week Friday for my Mother who passed away on the 10th of this month Ref CEB***.

At Newcastle Branch I submitted all required documents, and they said money will be paid into my bank account within 2Days. I am deeply worried because we are burring my Mother on the 17th of this coming Thursday. And we already made arrangements and we cannot postpone.

My mother is Buyisiwe Doris Mtshali ***... I am stressed now , can you guys help me finalise this claim.i really don't know what to do. And there is no one who is assisting me and update me on what is happening. Because I am waiting for money and nothing is happening here at home without this money. I called the claim department I had a conversation with Sandra Morris she said I must apply for a loan because I wont get the money, of which I really don't understand. Can someone help me finalise this claim , I am even crying as I am typing this email. I hope someone will help me.before Thursday. My email address is *** I am using this email as my alternative as I am Home during this crisis of losing my Mother. I have attached letter from home affairs that clarifies about my mother's I.D.

Please reply on this email and please help me. ***⁵

*** / ***

Thank you in advance.