Greenlight Cover Activation

Old Mutual is ignoring my communication regarding my Greenlight Life Cover re-activation. I called in mid May 2025 and requested to re-activate my greenlight life cover and agent confirmed that will do so and she will be sending me a form. I never received that form up until I called again in on the 11th of July. The lady advised that my life cover cannot be re-activated because I requested payment holidays twice previously. I requested that the lady tell me when did I do that because I have never requested a payment holiday. She advised that I did on the following dates: 2016 - 3rd of July, 2011 - 4th March of which I advised the agent that I've never done that. She promised that an investigation will be done and I will be given feedback. I asked her when should I expect the callback and she advises that they do not call however send an email within 48 working hours and guess what, still no feedback and this is after an email that I sent through. I called after I sent an email and still no response.

If Old Mutual is cancelling my Greenlight Life Cover, I think then it would be fair to cancel everything under my ID, I will rather start over somewhere else because it was not only me that was covered under Old Mutual