Green light Funeral policy

I submitted a funeral claim on the 29th July 2020 for my mother who is deceased. I was informed that the claim would be payed out after 48 hours which has has not happened. I have gone to the local branch to find out if any documents are outstanding which there aren't. The funeral is tomorrow thurs 6th Aug 2020 and I regret Old mutual is treating the bereaved this way at their time of need. I have regret putting all my eggs in one basket.