Great Service

I recently wrote a review about my matter being handled poorly and an amazing lady by the name of Coleen Aanhuizen stepped in and made it her personal responsibility to follow up on the matter and make sure that it is solved and all parties involved are satisfied. It is safe to say, I am more than impressed with the way Coleen handled the matter, she was very patient with me and validated my feelings at all times. She took it upon herself to ensure that I am at my happiest as this matter was being solved, she understood my situation and how this whole predicament left me feeling. I think if it was not for her then I would have lost all hope in this institution. If I could give 10 stars I definitely would. She is an amazing person that is dedicated to her job, she kept clear communication with me and communicated at all times.