NA
Namhla A
1 reviews | Active since Dec 2014
05 Mar 2015, 21:16
Great service
Elrize Norris gave me an excellent service when I was frustrated about 3-5 policies that I am not aware of reflecting under my portfolio. We managed to find out that all those policies belong to my twin, but due to the negligence or carelessness of the capturer or consultant (Khayakazi Winana) who somehow added all my twin's policies under my profile resulting her not having her own portfolio but was just paying premiums. What was outstanding about Elrize is the smile she had on her face all the time she was assisting me and giving me assurance that everything will be sorted. She has great attitude and she's surely an asset to the company.
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Old Mutual's replyOfficial
06 Mar 2015, 08:49Hello Nana1604,
We are extremely proud to know that Elrize Norris assisted you in a manner that is in keeping with the service Old Mutual wishes to provide. I have shared your sentiments of thanks with her and her senior. Old Mutual would like to thank you for remaining a loyal customer.
We trust that the matter relating to your twin's policies being linked to your portfolio has been addressed. If this matter is not resolve to your satisfaction, please contact us.
Kind regards
Nicolette du Toit
Complaints Management
We are extremely proud to know that Elrize Norris assisted you in a manner that is in keeping with the service Old Mutual wishes to provide. I have shared your sentiments of thanks with her and her senior. Old Mutual would like to thank you for remaining a loyal customer.
We trust that the matter relating to your twin's policies being linked to your portfolio has been addressed. If this matter is not resolve to your satisfaction, please contact us.
Kind regards
Nicolette du Toit
Complaints Management
Old Mutual's reply06 Mar 2015, 08:49
Official
Hello Nana1604,
We are extremely proud to know that Elrize Norris assisted you in a manner that is in keeping with the service Old Mutual wishes to provide. I have shared your sentiments of thanks with her and her senior. Old Mutual would like to thank you for remaining a loyal customer.
We trust that the matter relating to your twin's policies being linked to your portfolio has been addressed. If this matter is not resolve to your satisfaction, please contact us.
Kind regards
Nicolette du Toit
Complaints Management
We are extremely proud to know that Elrize Norris assisted you in a manner that is in keeping with the service Old Mutual wishes to provide. I have shared your sentiments of thanks with her and her senior. Old Mutual would like to thank you for remaining a loyal customer.
We trust that the matter relating to your twin's policies being linked to your portfolio has been addressed. If this matter is not resolve to your satisfaction, please contact us.
Kind regards
Nicolette du Toit
Complaints Management