Great disappointment in your service

I have had the worst experience with claiming from these guys.

On the 11th of October I requested to withdraw from my pension preserver policy. I was under the impression that the funds will be released within 72 working hours. After the time had lapsed I called to check on the progress of the claim. I was told that the process takes within 15 to 21 working days. The frustrating part is that you are not made aware of the waiting period when claiming.

After having to wait for a long 21 working days, I had to call again to find out as to why my funds were not paid into my account yet. To my surprise the call centre agent I spoke to confirmed that my claim documents have not been attended to as yet and this was 21 working days later.

It is only when I called today that I was told that the funds were paid out yesterday 12 October 2019 and I should expect the money in 48 to 72 hours.

When purchasing a financial product it is as easy as eating pie, when it comes to claiming, it's a whole different ball game. You will be taken from Pillar to post just to claim what's yours.

Don't think I will be buying financial products/plans with you guys. Same thing might happen to me once again.

For the record I have just got my funds after a month's nightmare dealing with you.

Your online self service platform is useless, even the SMS option for checking on the progress of claim.