NM
Ntaoleng M
1 reviews | Active since Apr 2026
07 Apr 2026, 10:44
Good morning I have cancelled my policies on the 6th August 2024 due to my unfound profile in your system and I was expecting to get my refund since then but I did not get any assistance from old mutual protect but the send me messages to send my bank sta
Good morning I have cancelled my policies on the 6th August 2024 due to my unfound profile in your system and I was expecting to get my refund since then but I did not get any assistance from old mutual protect but the send me messages to send my bank statement .I am so frustrated as I have been sending emails to get assistance in this regard.Even when I send banking details they don't pay me,and now I need my money back with immediate effect,this is the worded experience I have ever had with old mutual ever since I use your services😭😭😭💔💔💔
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Old Mutual's replyOfficial
07 Apr 2026, 10:57Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply07 Apr 2026, 10:57
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management