Good morning

1. Old Mutual must go back to the case officer of Ombudsman and answer all my questions and provide a close out report.

If there is a company I don't want to talk to is Old Mutual. They have caused lot of trauma in my life after paying my policies for 24 years.All the could say when my three beloved family died was that my policies have lapse.When I queried They requested bank statement of 24 years to proof that I was paying premiums. I provided 12x24 years banks statement. Upon submitting to them .They came with another request of payslip whereas they debited their premiums directly in my bank account.

Old Mutual does not care about their clients .I have since requested them to furnish me with letters that they wrote to me between 2015 to 2023 about unpaid funeral policies includin the the legislation they are using to refuse to pay my 24 years premiums of my life cover.

They further paid R384 rand of life cover and when I asked them what were they paying they still could respond.

I am very bruised and traumatized by my experience with Old Mutual.

Typo error meant to say after they failed to pay my policies of 24vyears with the company.

Old Mutual when you respond. Please just go back to National Financial Ombud Scheme. Respond to all my questions and provide a full close out report for my case I need this report so that I can be able to move forward Do not call me you failed t o do that since April 2014 todate.

I hope my request is very clear.

I also don't want to engage Mr Deon Whittaker he doesn't respond to emails even if you can send of follreminders.

Maybe NFO must also refer this matter to the other person.



Old Mutual is only happy to take our premiums but when we are broken and vulnerable they are no where to assist.