Good day, Please note I need to complain about the terrible service I have received on this case

Good day, Please note I need to complain about the terrible service I have received on this case. I have emailed OM directly as well but their turn around times are ridiculous!! ***. My client Mr. Ivan Pridham was incorrectly paid his monies directly to his bank account by Old Mutal instead of paying it over to his new Liberty investment. The client paid his monies back to Old Mutal last week in order for the correct transfer to be done and Old Mutual has also received the ROT for Stanlib. Now Old Mutual are saying that the transfer will take 10 to 14 working days. This is TOTALLY unacceptable as this is impacting my client’s income. There is NO reason for this transfer to take so long as it is a direct transfer and no pricing needs to take place. This delay and shocking service could cost me a further R 4 000 000.00 in investments that the client is getting cold feet about as your service is so shocking. I need feedback on my query ASAP!!! Please respond to Candice at *** as well as my email. If you are responding telephonically contact Candice on ***.