sL
steven L

1 reviews | Active since Feb 2013

15 Jul 2021, 22:14

Good day, please assist me, my name is Steven Lekula and I wrote to you because I need help, I am currently using old mutual as my bank and last time I went to to the bank to make withdrawal of R450 from ATM however the machine suddenly switched of and c

Good day, please assist me, my name is Steven Lekula and I wrote to you because I need help, I am currently using old mutual as my bank and last time I went to to the bank to make withdrawal of R450 from ATM however the machine suddenly switched of and couldn't give me cash but on my from it showed that it was withdrawn successful, I decide to suspend my card immediately from the app and the following day I went straight to old mutual branch, they've managed to unsuspend my card but only reverse R400 to my bank instead of R450.00 when I look at the statement it doesn't show what where the R50 disappeared, when I asked them they couldn't answer me, I then decided to call them but consultants couldn't answer. I am now scared that I might lose more money. ID no: *** contact number: ***

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Replies (1)
Old Mutual
Old Mutual's reply15 Jul 2021, 22:16
Official
Dear Steven babela L

Thank you for your review. We apologize for the inconvenience caused. We will investigate and resolve with you directly.
 
 Regards
 Thabiet Mintin 
 Old Mutual Complaints Management