Good Day, My mom in law has been a loyal client to old mutual for a very long time. She has a disability claim that was approved that took 7 months to approve. And now that its been approved we still waiting over a month for it to be paid out. Everytime w

Good Day, My mom in law has been a loyal client to old mutual for a very long time. She has a disability claim that was approved that took 7 months to approve. And now that its been approved we still waiting over a month for it to be paid out. Everytime we call we get a different excuse or we just get told its been escalated to managers. Which we don't even get feed back from. Also with her being a pensioner, diabitec, on dialysis. Also recently had a cataracts operation. Her chronic medication is costly. I can't even mention the amount of emails and calls. Back and fourth to old mutual. It seems as if all they can do is escalate and not get back to the people who has been loyal to them. It is absolute terrible service. Old mutual is such a well recognized name. And this is the service you receive from them. I am sure someone will contact me and all they will do is escalate the matter and not have a solution.