Good day I was at ol...

Good day I was at old mutual Parow, To put in a claim, my grandmother passed away, I gave them all my documents, the next Day the money was paid in, When I wanted too use my money I couldn't my card declined, I message the lady who helped me, I told her I couldn't use my old Mutual bank card, they lady said I should come into the branch because my card was suspended, I went into the branch, Someone else helped me and said Bidvest blocked my card, After that they phoned again Bidvest, now they telling me I should go too FNB because the problem is by FNB what does FNB got too do with my claim money at old Mutual I still can't use my money, it's been 2 weeks already and I can't use my money, and I have stuff too pay