Good day I am a client from old mutual (bidvest) . I struggle for the last week for them to unsespend my account. I went to spar and want to pay with my card and it didn't work so I log in to my app and got an error message. Then I was leaving with a re

Good day I am a client from old mutual (bidvest) I'd no *** 088. I struggle for the last week for them to unsespend my account. I went to spar and want to pay with my card and it didn't work so I log in to my app and got an error message. Then I was leaving with a red face feeling humiliated cause I could not pay for the items. I went to the garage and full up my tank. The card was again declined. I deleted my app and re installed it. Then the message I got is go to your nearest bank account has been suspended due to *****. I went to the bank and they require proof of payment that was dep into my account. Then they told me u have to wait up to 14 days for them to investigate. 2 days later I went bank to the bank and they told me they need proof of payment for another 2 dep. I did get money onto my account then I eft some of it to my husband account Mr Erasmus I'd *** 083. He is also a client from bidvest. Cause I withdraw my daily limits and eft some of my money into his account so that he can also withdraw some cash for something I need to pay for. His account is also suspended. And for the last week we struggle yo unsespend our accounts. I don't know why bidvest just suspended your account like they want to. Why don't they phone you to ask if it's you that withdraw the money or did do eft payments , cause other banks do phone you of they suspect something suspicious in your account. I need my money and also have stuff to pay. It's real unprofessional for them just to suspended your account and when I phone the customer centre and ask for the complaint department the told me that I must sent an email to old muatal customer care email. Hope to hear soon from you Regards natacha Erasmus ***