JW
Janine W
1 reviews | Active since Aug 2012
06 Dec 2024, 06:17
Good day
Good day. I app**** for the 2 Pot savings withdrawal on 2 November 2024. Today is the 6 December 2024 and nothing has since been received or any communication shared about the delay. I waited this long to post something because I was hoping they would have finalized the process with time, but nothing yet. When I read about other Old Mutual customer's difficulties, having to Waite much longer I thought it best to make contact. The Old Mutual App does not allow for enquiries of this nature. On the WhatsApp number provided also does not assist. The only thing that it says is that "In process". Please intervene and provide some clarity. Thank you
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
06 Dec 2024, 06:52Hi, thank you for reaching out and sharing your concerns regarding your 2 Pot savings withdrawal request. We sincerely apologise for the delay and any frustration this has caused you.
A complaint assessor will be in touch with you shortly to provide clarity on your situation and ensure that your concerns are addressed promptly.
A complaint assessor will be in touch with you shortly to provide clarity on your situation and ensure that your concerns are addressed promptly.
Old Mutual's reply06 Dec 2024, 06:52
Official
Hi, thank you for reaching out and sharing your concerns regarding your 2 Pot savings withdrawal request. We sincerely apologise for the delay and any frustration this has caused you.
A complaint assessor will be in touch with you shortly to provide clarity on your situation and ensure that your concerns are addressed promptly.
A complaint assessor will be in touch with you shortly to provide clarity on your situation and ensure that your concerns are addressed promptly.