BM
Busi M
1 reviews | Active since Apr 2012
21 Jun 2025, 08:00
Good customer care
This is to recognise Mpho Maphosa at the walk customer service desk at the Sandton office. He had great customer care, patience and willingness to get my frustrations resolved. A big high five to Mpho✋🏾✋🏾✋🏾
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Replies (3)
Old Mutual's replyOfficial
21 Jun 2025, 10:47Hello Busi, thank you so much for the 5-star rating.
We're thrilled to hear that you're satisfied with our service. Your support means a lot to us and motivates us to keep improving.
Regards
Old Mutual Complaints Management
We're thrilled to hear that you're satisfied with our service. Your support means a lot to us and motivates us to keep improving.
Regards
Old Mutual Complaints Management
Old Mutual's reply21 Jun 2025, 10:47
Official
Hello Busi, thank you so much for the 5-star rating.
We're thrilled to hear that you're satisfied with our service. Your support means a lot to us and motivates us to keep improving.
Regards
Old Mutual Complaints Management
We're thrilled to hear that you're satisfied with our service. Your support means a lot to us and motivates us to keep improving.
Regards
Old Mutual Complaints Management
BM
Busi M's updateReviewer Update
22 Jun 2025, 12:10There is also zero star rating for Mzonke Baza, also based in the same office. He was extremely rude, refused to assist, indicating that he will not deal with a case that is in progress. His attitude and demeanour was extremely belittling. To escalate my frustration about the disgusting treatment received from MZONKE BAZA, I asked for the Manager and I was told that there is no Manager as she is on leave. Whether you do anything about this or not, mine was to report the bad employee that you have in the system.
BM
Busi M's update22 Jun 2025, 12:10
Reviewer Update
There is also zero star rating for Mzonke Baza, also based in the same office. He was extremely rude, refused to assist, indicating that he will not deal with a case that is in progress. His attitude and demeanour was extremely belittling. To escalate my frustration about the disgusting treatment received from MZONKE BAZA, I asked for the Manager and I was told that there is no Manager as she is on leave. Whether you do anything about this or not, mine was to report the bad employee that you have in the system.
Old Mutual's replyOfficial
22 Jun 2025, 12:17Good Day Busi M, thank you for bringing this matter to our attention. We sincerely apologise for the negative experience you had with Mzonke Baza. This behaviour is completely unacceptable and does not reflect the standards of service we strive to uphold.Your feedback is important to us, and we take such incidents very seriously. We will investigate this matter thoroughly and take appropriate action to ensure it does not happen again.
Please rest assured that we value all our customers and are committed to providing respectful and professional service at all times.
Regards
Old Mutual Complaints Management
Please rest assured that we value all our customers and are committed to providing respectful and professional service at all times.
Regards
Old Mutual Complaints Management
Old Mutual's reply22 Jun 2025, 12:17
Official
Good Day Busi M, thank you for bringing this matter to our attention. We sincerely apologise for the negative experience you had with Mzonke Baza. This behaviour is completely unacceptable and does not reflect the standards of service we strive to uphold.Your feedback is important to us, and we take such incidents very seriously. We will investigate this matter thoroughly and take appropriate action to ensure it does not happen again.
Please rest assured that we value all our customers and are committed to providing respectful and professional service at all times.
Regards
Old Mutual Complaints Management
Please rest assured that we value all our customers and are committed to providing respectful and professional service at all times.
Regards
Old Mutual Complaints Management