Going for 3 weeks waiting for feedback

I visited the Old Mutual branch in Port ShepstineOn the 14th of August 2020, I visited the Old Mutual branch in Port Shepstone to request for a printout for policy values to submit to court in preparation for opening my mom's estate account.

The request was sent to their head office, it's going for 3 weeks, I'm still waiting. The financial Advisor in the branch - Lester Nagura, keeps saying he'll come back to me and to be frank, I'm appauled at the service or the lack thereof from Old Mutual.

3 weeks just waiting for a mere printout! Old Mutual is a DISASTER!!