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Lesetsa M

1 reviews | Active since Jul 2018

18 Jul 2018, 10:41

Given the run around

I have been trying to get information on my father's policy which he had been paying since 1975 through his employer. I have a copy of the contract confirming his cover with old mutual however the branch could not trace his policy and instead referred me back to my father's employer. We have been given a run around from last year October on this matter without a clear solution. I find it disappointing to be treated in this manner by a well trusted brand as Old mutual. Renolda Tlepyane send email of our documents to Abigail Dowries to make follow up even today since 03 Oct 2017..

0
Replies (7)
Old Mutual
Old Mutual's reply18 Jul 2018, 14:01
Official

Thank you for taking my call. I await your response to my email so that I can assist you further.

Kind regards

KareemahSulayman

Old Mutual Complaints Management

Best regards,

LM
Lesetsa M's update18 Jul 2018, 14:04
Reviewer Update
I'm still waiting for Ur email. Send on ********** or **********
Old Mutual
Old Mutual's reply18 Jul 2018, 15:37
Official

I confirm that I've emailed you on ***. I am awaiting your response.

Kind regards

KareemahSulayman

Old Mutual Complaints Management

Best regards,

Old Mutual
Old Mutual's reply19 Jul 2018, 17:57
Official

We really sorry about the poor service you received at the branch. We will investigate the matter and contact you to resolve the matter.

Kind regards

KareemahSulayman

Old Mutual Complaints Management

Best regards,

Old Mutual
Old Mutual's reply23 Jul 2018, 10:01
Official

Thank you for sending me the information. I received it and will revert to you with a response.

Kind regards

KareemahSulayman

Old Mutual Complaints Management

Best regards,

Old Mutual
Old Mutual's reply25 Jul 2018, 12:21
Official

I rep**** to your enquiry via email and I await your response.

Kind regards

KareemahSulayman

Old Mutual Complaints Management

Best regards,

Old Mutual
Old Mutual's reply27 Jul 2018, 11:41
Official

Thank you for providing us with the outstanding information. On 27 July 2018, we made the payment to Mrs SB Mankga's bank account. The payment should reflect within 2-3 working days.

Thank you for your assistance in this regard.

KareemahSulayman

Old Mutual Complaints Management

Best regards,