Give me my money

I am so upset with the service I received from Old Mutual consultants. Always wasting a clients time. My account is frozen and I am stranded in another city as I can't access my money. I was told that I need to submit a statement from my other bank for verification. I did that and yet I was never kept updated. From the start I had to follow up, I was not even aware that my account was frozen until I saw that my app was not working. I spoke to a very assertive consultant - Nicole and then she gave me the wrong numbers to phone my other bank. I need to get this sorted myself. She still had the audacity to tell me that she place me on hold for only 4 mins. Just to come back with the call center number for my other bank, I am disappointed in the lack of empathy in these consultants. Same with a claim I made, where I was told I can still claim just to be declined. This seems to be a normal thing for Old Mutual employees to lie and deceit and bring about incorrect info to clients. I want access to my own money but no assistance from Old Mutual. I would not recommend getting an account nor insurance with them because they feed you lies. When it comes to payment T's and C's that you were never made aware of suddenly appears.