Give me my money back

I originally had two lump sums that i wanted to deposit into my two children's policies. on 20 December 2017 I canceled the request with Albertus Stander. On 3 January 2018 both payments still went trough. After spending weeks on the matter and having to FICA again, something I had to do when I took out the policies, I received one of the payments back on the 26 January 2018. To date I have not received the balance. Ii received no correspondence from Albertus Stander when I send a email and Chimone Haarhoff only gives feedback when I requesting, baring the one email she sent that she is still waiting. I have now sent a request to cancel ALL my policies with Old Mutual. I want my R 80,000 refunded, plus interested and the banking fees charged by the end of today 14 February 2018. The service is poor to say the least and I have no further interest in dealing with you.