Getting the runaround and no results
I have a retrenchment protect policy with old mutual. I ended up getting up retrenched. I waited 6 months before claiming as my exit process was completed 6 after I took out the policy at end of November. I got all required docs and info from previous employer and submitted all to old mutual. This was done on 19 December 2025. Now allmost end of January I get messages that I need to resend docs etc. This morning I recieve email that no attachments was supposedly received. This after resending 4 times allready.
I feel like I am getting the runaround and Old Mutual just does not want to pay out the benefit.
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Old Mutual's replyOfficial
27 Jan 2026, 11:41Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply27 Jan 2026, 11:41
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management