Getting nowhere on a dead end street with Old Mutual

Item: Old Mutual
Rating: 1
Author: Peter D

Once again I am trying to resolve what should be a simple matter of the Old Mutual contacting SARS to explain that the Tax directive is for 2021 and NOT for 2020 and then I can complete my SARS, But after numerous mails to all superfund and complaints emails, Although I have had response it has not resolved the issue

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Replies (2)

Old Mutual's replyOfficial

17 Nov 2020, 13:10

Dear Peter D

We are sorry to hear about the service experienced. We will investigate and contact your directly to assist.

Regards
Complaints Management

Old Mutual's reply17 Nov 2020, 13:10

Official

Dear Peter D

We are sorry to hear about the service experienced. We will investigate and contact your directly to assist.

Regards
Complaints Management

Peter D's updateReviewer Update

24 Nov 2020, 10:07

Hi Old Mutual, I am still waiting for a response to my complaint . I need Old Mutual to contact SARS and correct the matter
It is now seven days since I received this reply
Dear Peter D

We are sorry to hear about the service experienced. We will investigate and contact your directly to assist.

Regards
Complaints Management

Peter D's update24 Nov 2020, 10:07

Reviewer Update