SA
Shamilah A
1 reviews | Active since Jan 2025
27 Feb 2026, 07:04
Getting debited on a canceled contract
I am utterly disgusted how Old Mutual lapse my contract after 4 years due to " no premium paid " but my banking details have been given to them over over because I was afraid it would lapse. Then it did because they did not deduct. But how is it that I am still being debited AFTER my canceled contract but they couldn't debit me WHILE I was IN contract. I am sick and tired of this company really.
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Old Mutual's replyOfficial
27 Feb 2026, 08:07Good day Shamilah A,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply27 Feb 2026, 08:07
Official
Good day Shamilah A,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Best regards,