JN
Joe N

1 reviews | Active since Jan 2016

07 Apr 2016, 17:21

GETTING A PERSONAL LOAN NIGHTARE

tried taking out a personal loan. they requested I submitt all banking details id nr proof of residence and signiture page. call one to thw bank thwn thwy responded they need a credit card statment call 2 to thw bank. then they needed written communication from wonga my loan is payed up . then they requested I sent 3 months bank statements for credit card call 3 to the bank then they requested that I need to submit a cooy of the statement sent to me explained it is electronic and sent my password aswell then call 4 then they requested I sent a non electronic copy . I have now cancelled the application as I requested the loan in an emergency but after three days numerous emails and may I add very rude in a very unpleasant grammer format it is not worth this extra stress I do not reccomend anybody to make use of this service offered by old mutual

0
Replies (1)
Old Mutual
Old Mutual's reply07 Apr 2016, 19:10
Official
Hello Joenas10,

Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.

Kind regards
Chris Cloete
Complaints Management