Get your act together, Old Mutual!!

So I took out an Old Mutual Protect Funeral cover for myself and my extended family. I was assisted by an Old Mutual Financial Advisor. He made a mistake and captured the wrong surname for one of my family members. I alerted him to this and he tried to sort it out for me. I took out the policy In September 2020 and 6 months later this has not been fixed, even after numerous follow ups! So i call their Call Centre and ‘lo and behold’ no one knows about the Old Mutual Protect policy! How possible is that! What followed was me being transferred and thrown from pillar to post. I received no assistance whatsoever! So I’m paying premiums and should my family member die, I will not receive a payout to bury them. What could be so difficult about changing a surname? I submitted all the documents needed but I have not received any feedback on my request. Come on Old Mutual you can do better than that!